Frequently Asked Questions

Q: What versions of Windows does Timeclock Solutions work with?
A: Timeclock Solutions is your complete Windows time management system. TCS works equally well with Windows 98, NT 4.0, 2000 or XP. Click here for a list of system requirements.

Q: I want a networkable version of Timeclock Solutions. Is one available? What networks does Timeclock Solutions work with?
A: Yes, a networkable version of TCS is available for download. TCS 1.2 has been designed to work on your Windows and Windows NT networks. Instructions for setting up TCS on a network are available by clicking here. Questions on network setup can be directed to techsupport@timeclocksolutions.com

Q: When I try to open TCS I get an error that says The database cannot be opened because it is missing or corrupt. How do I fix that?
A: TCS displays this message whenever it cannot find the database file. Be sure the database is in the correct location and the path to it is set properly.

Q: Where can I find instructions for configuring TCS to run on my network?
A: Click here for TCS network installation instructions.

Q: My employees work set shifts during each pay period. Can Timeclock Solutions make filling out my employees timecards easier?
A: Absolutely. Use the AutoShift feature in the Administrator to set your employees shift hours. Filling out a timecard for your employees has never been easier. For more information on AutoShift, see the Administrator User's Guide, Section 2.2, Setting AutoShift Start and End Times.

Q: I'd like to fill out an employees timecard for an entire pay period in advance. Does Timeclock Solutions allow me to work ahead of my scheduled pay period closing dates?
A: Yes. TCS has the unique AutoFill function with which you can fill out an employee's timecard for any time period, weeks, months, even years in advance. When it's time to print out the timecard, simply enter the correct period start and end dates, and the previously generated times will be included in the timecard. It's that easy. For more information on AutoFill, see the Administrator User's Guide, Section 10, How To - Add Time Records for an Entire Pay Period.

Q: How often should my employees print their timecards?
A: Employees can print timecards any time by using the Print Timecard button on the TCS Timeclock. For more information on printing timecards see the Administrator User's Guide, Section 11, How To - Print a Timecard.

Q: What are the minimum and maximum number of Administrators I can have for Timeclock Solutions?
A: With TCS you can have as few as 1 (there is a built-in TCS Administrator) or as many as you like. To grant a user administrative access, simply supply a password for the employee in the Employee Tab of the Administrator. The TCS Administrator will do the rest. The optimal number of administrators will depend on your business requirements. For more information on administrators and their functions see the Administrator User's Guide, Section 4.1 - Administrator, or Section 4.2 - Creating a User with Administrator's Privileges.

Q: I have an employee record that shows up as a 0 (zero) in the timecard. What happened and how do I fix that problem?
A: The employee has forgotten to log in or out. This problem is common and can be easily fixed by using the administrator's update time records functions. See the Administrator User's Guide, Section 9, How To - Modify a Timecard.

Q: I have an employee record that has the value 12:00 1/1/1899 in the timecard. What happened and how do I fix that problem?
A: The employee has forgotten to log in or out. This problem is common and can be easily fixed by using the administrator's update time records functions. See the Administrator User's Guide, Section 9, How To - Modify a Timecard.

Q: My copy of Timeclock Solutions does not print reports. How can I enable the printing functions?
A: You must purchase a registration number and register your copy of Timeclock Solutions. Printing will be enabled once the program is registered. You can purchase your copy of TCS 1.2 here. For more information about registration and printing reports, see the Administrator User's Guide, Section 3, How To - Register TCS and Enable Printing.

Q: I'm having problems calculating time periods that span midnight for my swing shift employees. Does Timeclock Solutions have a bug?
A: Yes. TCS 1.0 has an error in the calculation engine when time records span midnight. A correction for this problem is available with TCS version 1.1. If you previously purchased TCS 1.0, simply download version 1.1, install it and re-register with the same registration code.

Q: My employees don't work a standard 9 -5 shift. Can TCS handle different shift lengths?
A: Yes. TCS 1.2 has been improved with the ability to handle any shift length that your employees. It's easier than ever to setup TCS to handle four 10 hour day shifts or work weeks of more than 5 days.

Q: Many of my employees work overtime. How does TCS handle overtime calculations?
A: TCS 1.2 includes the option of setting your own overtime thresholds. If your employees work four 10 hour days with overtime paid on a weekly basis, TCS can handle it. If your employees work a 9-5 schedule with standard 30 minute lunches and 15 minute breaks, TCS can handle it. And with TCS' revised TimeCard report, it's easier than ever to track exactly what hours your employees have worked.